Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, particularly with database systems, and possess excellent problem-solving skills that allow you to tackle complex issues effectively. Your customer service skills are top-notch, enabling you to communicate clearly and empathetically with clients. You are familiar with the MongoDB ecosystem, including database servers, drivers, and management tools like Atlas and Cloud Manager. You thrive in a collaborative environment and enjoy working as part of a team to achieve exceptional results for customers. You are adaptable and willing to work weekends, understanding the importance of providing continuous support in a 24/7 environment. You have a passion for technology and a desire to help others succeed in using it.

What you'll do

As a Technical Services Engineer at MongoDB, you will be responsible for advising customers on best practices and troubleshooting complex issues related to the MongoDB ecosystem. You will engage with clients to understand their challenges and provide tailored solutions that enhance their experience with our products. Your role will involve working closely with engineering teams to escalate and resolve technical issues, ensuring that customer feedback is incorporated into product improvements. You will also participate in training sessions and workshops to enhance your knowledge and skills, allowing you to provide the best possible support. Your work will directly impact customer satisfaction and retention, making you a key player in our support organization. You will be expected to document your findings and solutions to build a knowledge base that can assist your colleagues and future customers. Additionally, you will have opportunities to volunteer for special projects and events that require additional support outside of your regular hours.

What we offer

MongoDB offers a competitive salary range for this role, with a base salary between $90,000 and $176,000 USD. We provide a comprehensive benefits package that includes health insurance, parental leave, and retirement plans. Our company culture emphasizes teamwork, innovation, and continuous learning, providing you with opportunities for professional growth and development. You will be part of a dynamic team that values collaboration and creativity, and you will have the chance to work with cutting-edge technology in the database industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.