Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in software or digital platforms. You excel at problem-solving and have a knack for understanding customer needs, ensuring they receive the best possible service. Your communication skills are top-notch, allowing you to convey complex technical information in an accessible manner. You are proactive in seeking solutions and enjoy contributing to a knowledge base that enhances customer experience. You thrive in a collaborative environment and are eager to work closely with cross-functional teams to drive customer success.

What you'll do

As a Technical Support Engineer at WalkMe, you will be the primary point of contact for our customers, guiding them from the point of sale through onboarding and project success. You will ensure that we meet our Service Level Agreements (SLAs) and maintain high levels of customer satisfaction. Your role will involve troubleshooting technical issues, providing timely solutions, and actively contributing to our knowledge base to improve the overall customer experience. You will collaborate with various teams to enhance user experience and productivity, leveraging WalkMe's digital adoption platform to support our customers effectively.

What we offer

At WalkMe, you will be part of a dynamic team that is revolutionizing the digital transformation journey for businesses. We offer a supportive work environment where your contributions are valued, and you have the opportunity to grow your skills and advance your career. You will work with cutting-edge technology and be part of a company that is committed to innovation and excellence in customer service.