About Neo4j
Unlocking insights through graph intelligence
Key Highlights
- Headquartered in San Mateo, CA with 501-1000 employees
- $633.7 million raised across multiple funding rounds
- Serves hundreds of enterprise customers including eBay and LinkedIn
- Produced a record-breaking graph database with over a trillion relationships in 2021
Neo4j is a leading graph intelligence platform headquartered in San Mateo, CA, specializing in graph database technology. With over 500 employees, Neo4j has raised $633.7 million in funding across multiple rounds and serves hundreds of enterprise customers, including major brands like eBay and Linke...
π Benefits
Neo4j offers competitive health and financial programs tailored to regional needs, along with generous PTO policies and flexible remote work options. ...
π Culture
Neo4j fosters a culture of innovation and collaboration, focusing on the transformative power of graph technology. The company encourages cross-functi...
Skills & Technologies
Overview
Neo4j is hiring a Technical Support Engineer to provide exceptional support for their graph intelligence platform. You'll work remotely from Italy and gain in-depth knowledge of Neo4j's products and support processes.
Job Description
Who you are
You are eager to learn and grow in the field of technical support, with a strong interest in graph databases and data relationships. You possess excellent communication skills, allowing you to effectively assist customers and understand their needs. You are detail-oriented and have a problem-solving mindset, ready to tackle technical challenges as they arise. You thrive in a collaborative environment and are excited to work with a team that values innovation and customer satisfaction. You are adaptable and willing to immerse yourself in Neo4j's products and internal processes to deliver top-notch support. You may have some experience in customer service or technical support, but you are ready to take your skills to the next level in a tech-focused role.
What you'll do
As a Technical Support Engineer at Neo4j, you will spend your initial months learning the ins and outs of Neo4j's products and support processes. You will handle support cases from customers, providing them with the assistance they need to effectively use Neo4j's graph intelligence platform. Your role will involve troubleshooting technical issues, guiding customers through solutions, and ensuring they have a positive experience with the product. You will collaborate closely with other teams to resolve complex issues and contribute to the continuous improvement of support processes. Your insights and feedback will help shape the future of Neo4j's customer support, making it more efficient and user-friendly.
What we offer
At Neo4j, you will be part of a dynamic team that is passionate about transforming data into knowledge. We offer a supportive work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities, allowing you to deepen your expertise in graph databases and technical support. We value work-life balance and provide flexible working arrangements to accommodate your needs. Join us in our mission to help organizations leverage their data for innovation and success.
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