Technical Account Manager • Lead

Who you are

You are a deeply experienced account management professional with a proven track record in technical resolution. You excel in building and maintaining strong customer relationships, ensuring that clients achieve success with the products they have purchased. Your expertise allows you to navigate complex challenges and provide exceptional service to key accounts. You are passionate about exceeding customer expectations and are committed to continuous improvement in processes and technology.

You have a strong background in customer success, with the ability to advocate for clients within the organization. You understand the importance of customer loyalty and work diligently to foster long-term relationships. Your problem-solving skills are top-notch, enabling you to address and resolve the most complex issues that arise during the customer journey. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to drive customer satisfaction.

What you'll do

As the Lead Technical Account Manager, you will take ownership of the customer relationship for key accounts, guiding them through the implementation of our contact center platform. You will engage with customers before they go live and continue to support them throughout their journey, ensuring they maximize the value of our technology and services. Your role will involve resolving complex problems and providing excellent technical and customer service to our largest and most challenging customers.

You will be responsible for helping customers overcome issues, expand their usage of our products, and become references for prospective clients. Your expertise will be crucial in identifying opportunities for growth and improvement within the customer experience. You will collaborate with various teams to enhance processes and technology, contributing to the overall success of the company. Your leadership will inspire your team to meet and exceed company growth objectives while maintaining the highest standards of customer service.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. We are committed to providing our employees with the tools and support they need to succeed. Join us and be part of a team that values ambition, innovation, and excellence. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.