Technical Account Manager • Lead

Who you are

You are a deeply experienced account management professional with a proven track record in technical resolution. You excel at building strong relationships with key customers and are dedicated to exceeding their expectations. Your expertise allows you to navigate complex challenges and provide exceptional service, ensuring that customers successfully implement and utilize our technology. You are a proactive advocate for your clients, always looking for ways to enhance their experience and drive their success.

You have a strong understanding of customer needs and are skilled at identifying opportunities for product expansion and improvement. Your ability to communicate effectively with both technical and non-technical stakeholders makes you a valuable asset to any team. You thrive in a fast-paced environment and are motivated by the challenge of managing large, complex accounts.

What you'll do

As the Lead Technical Account Manager, you will take ownership of the customer relationship for key accounts, guiding them through the implementation of our contact center platform. You will work closely with customers to resolve any issues that arise, ensuring they achieve their business objectives using our technology and services. Your role will involve collaborating with various internal teams to improve processes and technology, ultimately contributing to the company's growth objectives.

You will be responsible for managing the most complex customer accounts, providing expert guidance and support throughout their journey with us. Your focus will be on building long-term relationships and ensuring customer satisfaction, making you a trusted partner for our clients. You will also play a key role in identifying opportunities for upselling and cross-selling our products, helping to expand our footprint within these accounts.

What we offer

At NICE, we offer a dynamic work environment where you can challenge yourself and grow your career. We value ambition and innovation, and we are committed to providing our employees with the tools and resources they need to succeed. Join us and be part of a team that is dedicated to making a difference in the industry.