Technical Account Manager • Lead

Who you are

You are a seasoned account management professional with a strong technical background, capable of resolving complex issues and providing excellent customer service. You have a proven track record of managing relationships with key accounts and ensuring customer satisfaction. Your experience allows you to advocate for customers within the organization, helping them maximize the value of the products they use. You thrive in challenging environments and are committed to exceeding customer expectations while contributing to company growth objectives.

You possess excellent communication skills, enabling you to effectively engage with customers and internal teams alike. Your ability to understand technical concepts and translate them into actionable insights for customers sets you apart. You are proactive in identifying potential issues and work diligently to resolve them before they escalate. Your passion for customer success drives you to continuously improve processes and technology.

What you'll do

As the Lead Technical Account Manager, you will take ownership of the customer relationship for key accounts, ensuring they are successfully implementing and utilizing our products. You will engage with customers before they go live on the contact center platform and maintain close communication throughout their journey. Your role involves resolving complex problems and providing technical support to help customers overcome challenges and achieve their business goals.

You will work closely with cross-functional teams to advocate for customer needs and drive improvements in our products and services. Your expertise will be crucial in expanding customer usage of our technology and ensuring they remain loyal advocates for our brand. You will also be responsible for mentoring junior team members and sharing best practices to enhance the overall performance of the Technical Account Management team.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. We are committed to providing our employees with the tools and resources they need to succeed. You will have the opportunity to work with a diverse team of professionals who are passionate about delivering exceptional customer experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.