Technical Account Manager • Lead

Who you are

You are a deeply experienced account management professional with a strong technical background, capable of resolving complex problems and providing excellent customer service. You thrive in challenging environments and are dedicated to exceeding customer expectations while driving company growth objectives. Your expertise in managing key accounts allows you to build strong relationships and advocate for customer needs within the organization. You understand the importance of customer success and are committed to helping clients maximize their use of technology and services. You have a proven track record of working with large, complex customers and are skilled at navigating their unique challenges. You are a team player who collaborates effectively with cross-functional teams to deliver exceptional results.

What you'll do

In this role, you will take ownership of the customer relationship for key accounts, engaging with customers before they go live on the contact center platform and continuing to support them throughout their journey. You will work closely with customers to ensure their success, helping them overcome any issues that arise and expanding their usage of our products. Your responsibilities will include acting as a trusted advisor, providing technical guidance, and advocating for customer needs within the company. You will also be responsible for identifying opportunities for improvement and driving initiatives that enhance customer satisfaction. Your ability to resolve complex problems will be crucial in maintaining long-term, loyal customer relationships. You will collaborate with various teams to ensure that customer feedback is incorporated into product development and service enhancements.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. We are committed to providing our employees with the tools and resources they need to succeed. You will have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the industry. We value diversity and inclusion and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to deliver exceptional customer experiences and drive innovation in the contact center space.