Technical Account Manager • Lead

Who you are

You are a deeply experienced account management professional with a proven track record in technical resolution. You excel in building and maintaining strong customer relationships, ensuring that clients are satisfied and successful with the products they have purchased. Your ability to navigate complex customer needs and provide tailored solutions sets you apart in the field. You thrive in challenging environments and are committed to exceeding customer expectations while driving company growth objectives.

You have a strong understanding of contact center platforms and the technical aspects that come with them. Your expertise allows you to resolve the most complex problems that arise for key accounts, ensuring that customers can effectively utilize the technology and services provided by NICE. You are a proactive advocate for your customers, always looking for ways to enhance their experience and expand their usage of the products.

What you'll do

In this role, you will take ownership of the customer relationship for key accounts, engaging with them before they go live on the contact center platform and continuing to support them throughout their journey. You will work closely with customers to help them overcome any issues that arise, ensuring their success in using our technology and services. Your responsibilities will include providing excellent technical and customer service, acting as a reference for prospective customers, and fostering long-term loyalty among existing clients.

You will collaborate with various teams within NICE to improve processes and technology, ensuring that customer feedback is integrated into product development. Your role will also involve identifying opportunities for customers to expand their usage of our products, ultimately contributing to the overall growth of the company. You will be expected to resolve complex technical issues and provide insights that help shape the customer experience.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. We are committed to providing our employees with the tools and resources they need to succeed. You will have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.