Professional Services Engineer • Mid-Level

Who you are

You have a strong background in customer-facing roles, ideally with experience in the contact center industry. Your consultative approach allows you to engage effectively with clients, ensuring their needs are met while providing specialized expertise around NICE products. You are adept at managing customer expectations and satisfaction, and you thrive in environments where you can mentor and coach junior staff.

You possess a solid understanding of CRM systems, telecommunications infrastructure, and analytics, which enables you to provide valuable insights to clients. Your ability to coordinate inter-departmental activities ensures that projects run smoothly and efficiently, contributing to the overall success of client engagements.

What you'll do

As a Professional Services Engineer at NICE, you will be responsible for engaging with customers in a consultative capacity, providing specialized expertise around our products and the contact center ecosystem. You will manage customer expectations and satisfaction while configuring NICE products based on best practices and customer requirements. Your role will involve coordinating activities across departments within NICE to ensure successful project delivery.

You will track time and status within NICE systems, ensuring transparency and accountability in your engagements. Additionally, you will serve as an organizational leader, mentoring junior staff and helping them develop their skills in customer engagement and technical implementation. Your contributions will directly impact the success of our clients, helping them achieve their goals through effective use of NICE solutions.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. We pride ourselves on our ambitious culture and commitment to excellence. You will have the opportunity to work with a diverse customer base, including public and private sector agencies, and be part of a team that is dedicated to delivering high-quality solutions in the contact center industry.