Technical Support Engineer • Entry-Level

Who you are

You are a detail-oriented individual with a strong commitment to customer satisfaction. You thrive in a fast-paced environment and understand the importance of timely support in critical infrastructure industries. Your problem-solving skills enable you to diagnose and resolve issues effectively, ensuring minimal disruption to operations. You have a passion for technology and a desire to learn about the SaaS solutions that AiDASH offers. You are comfortable communicating with customers and can translate technical issues into understandable terms. You are eager to contribute to a team that is making a significant impact on climate resilience and sustainability.

What you'll do

As a Technical Support Engineer at AiDASH, you will be the first point of contact for customers experiencing issues with our SaaS solutions. You will diagnose problems, provide solutions, and ensure that customer inquiries are handled with speed and accuracy. Your role will involve collaborating with engineering teams to escalate complex issues and contribute to product improvements based on customer feedback. You will also document support processes and maintain a knowledge base to enhance the efficiency of the support function. Your contributions will directly impact the reliability of critical infrastructure services across various sectors, including utilities and transportation.

What we offer

At AiDASH, you will be part of a dynamic team that is dedicated to making a difference in the climate tech space. We offer a collaborative work environment where your ideas and contributions are valued. You will have opportunities for professional growth and development as you work alongside industry leaders. Our commitment to sustainability means that your work will have a meaningful impact on the future of critical infrastructure. Join us in our mission to secure tomorrow and be part of a company recognized for its innovation and excellence in the climate tech industry.