About NinjaTrader
Empowering traders with advanced tools and low fees
Key Highlights
- Over 60,000 active users leveraging advanced trading tools
- Headquartered in Chicago, Illinois
- Offers low commissions for futures trading
- Award-winning trading platform recognized in the industry
NinjaTrader, headquartered in Chicago, Illinois, provides a powerful trading platform and brokerage services tailored for futures trading. The platform is recognized for its advanced charting tools and analytics, serving over 60,000 active users. NinjaTrader has raised significant funding to enhance...
🎁 Benefits
Employees enjoy competitive salaries, equity options, flexible remote work policies, and generous PTO. Additionally, NinjaTrader offers a comprehensiv...
🌟 Culture
NinjaTrader fosters a culture focused on trader empowerment and innovation, encouraging employees to contribute ideas that enhance the platform. The c...
Customer Success • Lead
Overview
NinjaTrader is hiring a Director of Client Services to lead their customer success initiatives. You'll be responsible for enhancing the trading journey for users and ensuring top-notch service delivery. This role requires strong leadership and strategic thinking skills.
Job Description
Who you are
You have a proven track record in client services or customer success, ideally within the financial services or trading industry. Your leadership experience has equipped you with the ability to inspire and manage teams effectively, ensuring that customer needs are met with excellence. You understand the importance of building strong relationships with clients and have a knack for identifying opportunities to enhance their experience. Your strategic mindset allows you to align customer success initiatives with business goals, driving growth and satisfaction.
You possess excellent communication skills, enabling you to articulate complex concepts clearly to both clients and internal teams. Your analytical skills help you assess customer feedback and data to make informed decisions that improve service delivery. You are passionate about empowering your team and fostering a culture of continuous improvement and innovation.
What you'll do
As the Director of Client Services at NinjaTrader, you will lead a dedicated team focused on providing exceptional support to our users. You will develop and implement strategies that enhance customer engagement and satisfaction, ensuring that our clients have the tools and resources they need to succeed in their trading endeavors. You will collaborate closely with other departments, including product development and marketing, to ensure that customer feedback is integrated into our offerings.
You will oversee the training and development of your team, ensuring they are equipped with the knowledge and skills to provide top-tier support. You will analyze customer data and feedback to identify trends and areas for improvement, driving initiatives that enhance the overall customer experience. Your role will also involve setting performance metrics and goals for the team, ensuring accountability and continuous growth.
What we offer
At NinjaTrader, you will be part of a mission-driven organization that values innovation and customer success. We offer a competitive salary and benefits package, including health, vision, and dental coverage. You will have the opportunity to work in a collaborative environment where your contributions directly impact our users and the future of trading technology. Join us in our journey to empower traders and redefine the futures industry.
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