Product Support Engineer • Mid-Level

Who you are

You have a strong background in customer support and a knack for problem-solving — you thrive in environments where you can help customers navigate complex workflows and technology. Your entrepreneurial drive allows you to adapt quickly to changing situations, and you believe in the power of automation to drive business value. You prioritize customer success above all else, ensuring that their needs are met and exceeded. You are available to work full-time and are willing to adjust your schedule as needed to support our customers effectively.

Desirable

Experience in a technical support role or familiarity with automation tools would be a plus, as would any background in enterprise software. You are comfortable working in a hybrid environment, balancing remote work with in-office collaboration.

What you'll do

As a Product Support Engineer at Workato, you will be the first point of contact for our customers, helping them resolve issues and optimize their use of our platform. You will work closely with the engineering team to identify and troubleshoot technical problems, ensuring that our customers have a seamless experience. Your role will involve educating customers on best practices and guiding them through complex workflows. You will also gather feedback from customers to help inform product improvements and enhancements.

What we offer

At Workato, we foster a flexible and trust-oriented culture that empowers you to take full ownership of your role. You will be part of a vibrant and dynamic work environment, with numerous benefits designed to support your well-being both inside and outside of work. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in transforming technology complexity into business opportunity.