Support Engineer • Entry-Level

Who you are

You are a motivated individual eager to join a mission-driven organization that is transforming the life sciences industry. You thrive in a collaborative environment and are excited about supporting customers and internal stakeholders. You possess a strong ability to learn quickly and adapt to new challenges, demonstrating persistence and innovative thinking in problem-solving.

You may have experience in a technical support role or a related field, where you've developed skills in diagnosing and troubleshooting complex issues. Your communication skills allow you to effectively interact with both technical and non-technical teams, ensuring that customer needs are met promptly and efficiently.

Desirable

Experience with SaaS products or in the life sciences industry would be a plus, as would familiarity with software development processes. You are comfortable working in a fast-paced environment and are eager to contribute to a team that values customer success and employee growth.

What you'll do

As a Product Support Engineer at Veeva Systems, you will be responsible for providing exceptional support to our customers and internal teams. You will work closely with the Development and QA teams to diagnose, troubleshoot, and resolve complex issues that arise with our Industry Cloud solutions. Your role will involve understanding customer needs and translating them into actionable insights for our engineering teams.

You will participate in on-call rotations during public holidays and weekends, ensuring that our customers receive timely assistance whenever they need it. Your ability to think outside the box will be crucial as you tackle unique challenges and contribute to the continuous improvement of our support processes.

Collaboration is key in this role, as you will engage with various teams, including Consulting and Sales Engineering, to ensure a seamless experience for our customers. You will also have opportunities to learn from experienced professionals and grow your skills in a supportive environment.

What we offer

Veeva Systems is committed to creating a positive impact on our customers, employees, and communities. We offer a flexible work environment, allowing you to choose between working from home or in the office. Our culture is built on our core values of doing the right thing, ensuring customer success, and fostering employee success.

As part of our team, you will have access to professional development opportunities and the chance to work with cutting-edge technology in the SaaS space. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

Join us in our mission to help life sciences companies bring therapies to patients faster, and be part of a team that is recognized as a market leader in the industry.