Product Support Engineer • Entry-Level

Who you are

You are a motivated individual eager to join a mission-driven organization that is transforming the life sciences industry. You thrive in a collaborative environment and are excited about supporting customers and internal teams. You possess a strong ability to learn quickly and adapt to new challenges, demonstrating persistence and innovative thinking in problem-solving. You are comfortable working in a fast-paced environment and are ready to take on rotational on-call responsibilities during public holidays and weekends.

Desirable

Experience in a SaaS environment or familiarity with life sciences can be beneficial, but we encourage you to apply even if your experience doesn't match every requirement. A background in technical support or customer service will also be advantageous as you engage with various stakeholders.

What you'll do

As a Product Support Engineer, you will be responsible for diagnosing, troubleshooting, and resolving complex issues that arise for our customers and internal teams. You will work closely with the Development and QA teams to ensure that customer needs are met and that issues are resolved efficiently. Your role will involve collaborating with Consulting and Sales Engineering teams to provide the best possible support and solutions. You will be part of a dynamic team that values customer success and employee growth, contributing to the overall mission of Veeva Systems.

What we offer

Joining Veeva Systems means being part of a rapidly growing company that values its employees and customers. You will have the opportunity to work in a supportive environment that encourages professional development and growth. We offer a full-time position with a Monday to Friday schedule, along with rotational on-call responsibilities. You will be part of a team that is recognized as a market leader in the SaaS space, making a positive impact on the life sciences industry.