Customer Support • Mid-Level

Who you are

You have experience in technical support, ideally within a SaaS environment, where you've developed a knack for solving complex customer issues. Your ability to communicate effectively with both technical teams and customers sets you apart, ensuring that you can bridge the gap between user needs and engineering solutions. You thrive in collaborative environments and are comfortable working cross-functionally to enhance customer satisfaction. You understand the importance of building strong relationships with enterprise clients, ensuring they feel valued and supported throughout their journey with the product.

What you'll do

In this role, you will provide white-glove support to Notion's largest enterprise customers, tackling their most challenging support interactions with expertise and care. You will work closely with engineering and product teams to build processes that streamline issue management and resolution. Your responsibilities will include performing advanced troubleshooting of products and partner applications, reproducing customer issues, and filing bugs with the engineering team. You will also play a key role in managing key performance indicators to ensure high levels of customer engagement and satisfaction.

What we offer

Notion fosters a culture of in-person collaboration, requiring team members to work from the office on designated Anchor Days. This role offers the opportunity to work in a dynamic environment where your contributions directly impact customer success and satisfaction. You will be part of a team that values innovation and continuous improvement, providing you with the chance to grow your skills and advance your career within the company.