Customer Success • Entry-Level

Who you are

You are a proactive individual with a strong focus on customer engagement and relationship management. You thrive in a role where you can build and maintain relationships with clients across various industries and cultural backgrounds. Your ability to communicate effectively and coordinate with internal teams is essential for delivering operational excellence. You are adaptable and willing to accommodate global time zones, ensuring that client needs are met promptly and efficiently.

You have a keen interest in financial technology and a desire to develop domain expertise in capital markets and risk analytics. Your role as a Customer Success Representative is critical in helping clients maximize the value they derive from Numerix solutions. You understand the importance of being a trusted partner to clients, and you are committed to their success and satisfaction.

Desirable

Experience in customer success or a related field is a plus, as is familiarity with financial services. You are eager to learn and grow within the company, and you are open to feedback and continuous improvement. Your ability to work independently and as part of a team will contribute to your success in this role.

What you'll do

As a Customer Success Representative at Numerix, you will serve as the primary day-to-day contact for assigned clients on non-commercial matters. Your responsibilities will include building, managing, and growing relationships with client stakeholders, such as traders, portfolio managers, risk managers, and quantitative analysts. You will focus on proactive engagement and product adoption support, ensuring that clients are satisfied with the solutions provided.

You will coordinate with internal teams to deliver operational excellence, acting as a liaison between clients and Numerix. Your role will involve understanding client needs and helping them navigate the complexities of financial technology. You will also be responsible for identifying opportunities for clients to maximize the value of Numerix solutions, providing insights and recommendations based on your interactions.

Your success will be measured by the satisfaction of your clients and the strength of the relationships you build. You will need to be flexible and available to accommodate global time zones, ensuring that you can respond to client inquiries and support their needs effectively.

What we offer

Numerix offers a dynamic work environment where you can develop your skills and expertise in customer success and financial technology. You will have the opportunity to work with a diverse and global client base, gaining valuable experience in the financial services industry. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.

Join us at Numerix and be part of a team that is at the forefront of financial technology, helping clients transform risk into opportunities with confidence. We are committed to your professional development and will support you in your journey to becoming a trusted partner for our clients.