Customer Success • Entry-Level

Who you are

You are a proactive individual with a strong focus on customer engagement and relationship management. You thrive in a role that requires you to build and maintain relationships with clients across various industries and cultural backgrounds. Your ability to communicate effectively and understand client needs makes you a trusted partner in maximizing the value of Numerix solutions. You are adaptable and willing to accommodate global time zones, ensuring that you can support clients whenever they need assistance.

You have a keen interest in financial technology and a desire to develop domain expertise in capital markets and risk analytics. Your background may include experience in customer-facing roles, where you have demonstrated your ability to handle inquiries and provide solutions that enhance customer satisfaction. You are detail-oriented and committed to delivering operational excellence in every interaction with clients.

Desirable

Experience in the financial services industry or familiarity with quantitative analytics and risk management would be beneficial. A background in customer support or success roles is a plus, as it will help you navigate the complexities of client relationships effectively.

What you'll do

As a Customer Success Representative at Numerix, you will serve as the primary day-to-day contact for assigned clients, focusing on non-commercial matters. Your role will involve building, managing, and growing relationships with key stakeholders, including traders, portfolio managers, risk managers, and quantitative analysts. You will engage proactively with clients to ensure they are successfully adopting Numerix solutions and maximizing their value.

You will coordinate with internal teams to deliver operational excellence, ensuring that client needs are met promptly and effectively. Your responsibilities will include providing product adoption support, addressing client inquiries, and facilitating communication between clients and Numerix's technical teams. You will play a critical role in ensuring client satisfaction and success, acting as a trusted partner throughout their journey with Numerix.

You will also be responsible for gathering feedback from clients to help improve Numerix's offerings and services. By understanding client challenges and needs, you will contribute to the continuous improvement of the customer experience. Your ability to analyze client interactions and identify areas for enhancement will be key to your success in this role.

What we offer

Numerix offers a dynamic work environment where you can grow your skills and expertise in customer success and financial technology. You will have the opportunity to work with a diverse and global client base, gaining valuable insights into the financial markets and risk management practices. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.

In this role, you will be part of a supportive team that values collaboration and communication. Numerix is committed to empowering its employees and providing opportunities for professional development. You will have access to resources and training that will help you excel in your role and advance your career within the company.