About Pennylane
The financial management platform for European SMEs
Key Highlights
- 50,000 customers leveraging the platform for accounting
- $467.3 million in funding to enhance product offerings
- Headquartered in Paris with a vibrant office in the city center
- Remote work options available across Europe
Pennylane is a financial management and accounting platform based in Chaussée-d'Antin, Paris, designed specifically for European SMEs. With 50,000 customers and $467.3 million in funding, Pennylane aims to modernize the fragmented accounting industry by integrating third-party services and streamlin...
🎁 Benefits
Employees enjoy remote work flexibility across Europe, access to the latest Apple equipment, company shares, and comprehensive healthcare coverage. Ad...
🌟 Culture
Pennylane fosters a collaborative culture focused on modernizing accounting practices. The company emphasizes teamwork through social activities, incl...
Overview
Pennylane is hiring a Customer Success Specialist to enhance the daily lives of entrepreneurs in Germany. You'll support clients in using financial software and drive product improvements. This role requires a proactive approach and strong communication skills.
Job Description
Who you are
You are a proactive individual who thrives in environments that value trust and autonomy. You have a passion for helping others and a strong desire to influence the daily lives of entrepreneurs in Germany. Your communication skills are top-notch, allowing you to effectively convey complex information in a clear and concise manner. You are adaptable and eager to learn, always seeking ways to improve both your skills and the customer experience. You understand the importance of financial systems for small and medium enterprises and are excited about contributing to a company that aims to be a leader in this space.
What you'll do
In this role, you will be responsible for ensuring that customers are successfully using Pennylane's financial software. You will engage with clients to understand their needs and provide tailored support, helping them navigate the platform effectively. You will also identify potential product improvements based on customer feedback and work closely with the product team to relay this information. Additionally, you will assist in onboarding new team members, sharing best practices, and fostering a collaborative team environment. Your role will be crucial in maintaining high customer satisfaction and driving the company's mission forward.
What we offer
Pennylane offers a dynamic work environment where you can grow your career while making a significant impact on the lives of entrepreneurs. You will be part of a rapidly growing fintech company that values innovation and collaboration. The company promotes a strong remote-friendly culture, allowing you to work flexibly while being part of a diverse team. You will have opportunities for professional development and the chance to contribute to a mission-driven organization that is transforming financial operations for small businesses.
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