It Support • Mid-Level

Who you are

You have a strong background in IT operations and application support, with experience in diagnosing and resolving software application issues. Your technical skills include proficiency in scripting languages such as Python, Shell, and PowerShell, which you use to automate processes and improve efficiency. You are detail-oriented and capable of prioritizing incidents based on severity and impact, ensuring that critical issues are addressed promptly. You enjoy collaborating with development teams to enhance applications based on user feedback, and you are committed to creating and maintaining documentation that aids in troubleshooting common errors.

You thrive in a fast-paced environment where you can leverage your problem-solving skills to develop custom solutions that enhance the incident investigation process. Your ability to communicate effectively with users and provide training ensures that they can utilize applications and systems effectively. You are passionate about continuous learning and professional development, always seeking innovative ways to harness technology to improve IT infrastructure.

What you'll do

In this role, you will provide technical support for software applications, investigating, diagnosing, and resolving application issues as they arise. You will automate start-of-day and end-of-day checks for key applications, logging and tracking incidents across the production environment. Your responsibilities will include implementing monitoring and automation initiatives, as well as developing custom solutions using your scripting skills. You will create tactical support tools and scripts that improve the incident investigation process, enabling transparency into potential business impacts.

You will prioritize and categorize incidents based on their severity and impact, collaborating closely with the development team to enhance applications based on user feedback. Additionally, you will assist with software application deployment and configuration, ensuring that users receive the necessary training and assistance to use applications effectively. Your role will also involve developing knowledge base resources to empower users to independently resolve common issues.

What we offer

At Point72, you will be part of a technology team that is at the forefront of a rapidly evolving landscape. We encourage professional development and provide opportunities for you to bring innovative ideas to our products. You will work in a collaborative environment that values your contributions and supports your growth. Join us as we reimagine the future of investing and leverage technology to deliver superior returns for our investors.