It Support • Senior

Who you are

You have over 5 years of application support experience within the financial services industry, particularly in equities trading. Your practical experience with FIX messaging for equities trading has equipped you with the skills to handle complex trading environments effectively. You possess strong technical skills in SQL and other scripting languages, allowing you to troubleshoot and optimize applications efficiently. Your familiarity with Unix systems enhances your ability to manage and support various applications in a robust IT infrastructure. You have a demonstrated ability to mentor individuals with varying levels of experience, fostering a collaborative environment where knowledge sharing is encouraged. Your proven ability to efficiently resolve incidents and manage application escalations makes you a key player in maintaining high service levels for internal clients.

What you'll do

In this role, you will provide application support to investment professionals covering equities and other asset classes. You will act as a key escalation point for application incident management, leading communications with end-users and senior technology stakeholders on the progress and status of incident resolution. Onboarding users and investment teams to internal systems and vendor platforms will be a critical part of your responsibilities, ensuring that all users are equipped to utilize the technology effectively. You will implement and regularly review processes, procedures, and policies, introducing automation to improve team consistency and performance. Collaborating with the sell-side to onboard and configure new trading connectivity will also be part of your duties. You will review technology requests and incidents to ensure a high level of internal client service, striving to enhance the overall user experience.

What we offer

At Point72, we are committed to cultivating an investor-led culture that prioritizes the long-term growth of our people. We encourage professional development and provide opportunities for you to bring innovative ideas to our products while satisfying your intellectual curiosity. Our technology team is at the forefront of a rapidly evolving landscape, and you will be part of a group that values experimentation and discovery. We offer a competitive compensation package and a supportive work environment where your contributions will directly impact our success in delivering superior returns for our investors.