Technical Support Engineer • Entry-Level

Who you are

You have a strong interest in technology and customer service, and you're eager to engage with both technical and non-technical users. Your familiarity with programming languages such as JavaScript, Node.js, and PHP will help you troubleshoot and resolve customer issues effectively. You understand the importance of clear communication and are comfortable interacting with users across various support channels, including phone support. You may not have extensive customer-facing experience, but your willingness to learn and adapt is what sets you apart. We encourage you to apply even if your experience doesn't match every requirement.

What you'll do

As a Technical Support Engineer at Postman, you will be responsible for providing top-notch support to our users, helping them navigate our API platform and resolve any issues they encounter. You will engage with customers through multiple channels, ensuring they receive timely and effective assistance. Your role will involve troubleshooting technical problems, guiding users through solutions, and collaborating with the engineering team to escalate issues when necessary. You will also contribute to the development of support documentation and resources to enhance the customer experience. Your work will directly impact the satisfaction of millions of users who rely on Postman for their API needs.

What we offer

At Postman, we value our employees and offer a supportive work environment where you can grow your skills and advance your career. You'll have the opportunity to work with a talented team dedicated to making a difference in the API space. We provide competitive compensation and benefits, along with a culture that encourages innovation and collaboration. Join us in shaping the future of API development and support, and be part of a company that is making a significant impact in the tech industry.