Technical Support Engineer • Entry-Level

Who you are

You are a motivated individual who thrives in a team-oriented environment, eager to tackle unique technical challenges at scale. You possess strong communication skills in both Portuguese and English, enabling you to effectively assist merchants with their financial inquiries. Your ability to work collaboratively with diverse teams across technical and commercial domains is essential for success in this role.

You understand the importance of being merchant-focused and are committed to delivering exceptional support that directly impacts their ability to take payments and grow their businesses. Your proactive approach to communication and problem-solving will help you excel in this position, ensuring that merchants receive timely and effective assistance.

What you'll do

As a Technical Support Engineer at Adyen, you will be the first point of contact for our merchants and commercial teams regarding financial-related issues such as reconciliation, payouts, and payment settlements. You will engage in both reactive and proactive communication, ensuring that merchants are well-informed and supported throughout their interactions with our platform. Your role will involve collaborating with various teams within Adyen to resolve issues and enhance the overall merchant experience.

You will operate within a 24/7 business model, utilizing a follow-the-sun principle to provide continuous support across different time zones. Your extensive knowledge of payments will be invaluable, both to our merchants and internal teams, as you work to ensure smooth operations and address any challenges that arise.

What we offer

At Adyen, we foster a culture of ambition and support, providing opportunities for our employees to succeed and grow in their careers. You will be part of an international team with diverse backgrounds and skill sets, working in an office-first environment that values in-person collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of motivated individuals to thrive in our organization.