Customer Success Manager • Entry-Level

Who you are

You are a strategic and customer-focused individual who thrives on building relationships and ensuring customer satisfaction. With a results-driven mindset, you understand the importance of customer success in driving business growth. You are eager to learn and adapt in a fast-paced environment, and you possess strong communication skills that allow you to effectively engage with customers and internal teams alike.

You have a passion for technology and a desire to help customers maximize the value of their investments. You are comfortable working with diverse teams and can coordinate effectively with various stakeholders, including OEM and Channel partners. Your ability to empathize with customers and understand their needs will be key to your success in this role.

What you'll do

As a Customer Success Manager I at Qumulo, you will own the complete lifecycle of a portfolio of customers, ensuring they receive the highest level of service and support. You will be responsible for onboarding new customers, coordinating installation processes, and driving customer engagement to foster long-term relationships. Your role will involve working closely with account teams to ensure that customers are satisfied and that their needs are met.

You will also play a crucial role in retention and renewal efforts, helping customers realize the full potential of Qumulo's unstructured data platform. By providing guidance and support, you will enable customers to curate their data effectively and efficiently. Your success will be measured by the satisfaction and success of your customers, making your role vital to the company's mission.

What we offer

At Qumulo, you will be part of an open and collaborative culture that values diversity and innovation. We believe that our employees are our greatest asset, and we strive to create an inclusive workplace where everyone can thrive. You will have the opportunity to work with cutting-edge technology and contribute to the success of our customers in managing exabyte-scale data.

We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform how enterprises manage their unstructured data and make a meaningful impact in the industry.