Account Manager • Mid-Level

Who you are

You have a proven track record in account management, particularly within the logistics or technology sectors, and possess a strong understanding of client growth strategies. Your ability to foster relationships with enterprise clients is complemented by your analytical skills, allowing you to drive data integration effectively. You thrive in a collaborative environment, working closely with cross-functional teams to deliver on shared goals. Your entrepreneurial spirit drives you to seek win-win solutions that benefit all stakeholders involved. You are committed to continuous improvement and are eager to contribute to a culture of experimentation and innovation.

Desirable

Experience in logistics or e-commerce is a plus, as is familiarity with data-driven decision-making processes. You may also have a background in technical sales or customer success, which enhances your ability to understand client needs and deliver tailored solutions. A strong network within the industry can be advantageous in this role.

What you'll do

As the Strategic Accounts Lead, you will be responsible for managing a portfolio of enterprise clients, focusing on their growth, retention, and profitability. You will act as the primary point of contact for these clients, ensuring their needs are met and that they receive exceptional service. Your role will involve driving deeper data integration between Relay and key clients, enabling enhanced network efficiency and performance. You will collaborate with internal teams to align on key performance indicators and ensure that client expectations are exceeded. Additionally, you will analyze client data to identify opportunities for improvement and growth, presenting insights and recommendations to both clients and internal stakeholders. Your ability to communicate effectively and build strong relationships will be crucial in this role, as you work to champion the needs of your clients within the organization.

What we offer

Relay Technologies offers a vibrant and intellectually stimulating work environment where you can thrive. You will be part of a diverse team that values innovation and collaboration. We provide opportunities for professional development and growth, ensuring that you have the resources you need to succeed. Our commitment to diversity and inclusion means that everyone has a voice and can contribute to our mission of reshaping logistics for the online era. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset just as much as technical skills.