Customer Success Engineer • Senior

Who you are

You have a strong background in customer success and technical support, with at least 5 years of experience in a similar role. Your expertise in data management and security allows you to swiftly diagnose and resolve complex issues, ensuring a seamless experience for customers. You are a trusted advisor, capable of building strong relationships with clients and partners, and you thrive in a collaborative environment where you work closely with cross-functional teams to deliver value.

You possess in-depth knowledge of SaaS products and technologies, and you are committed to helping customers achieve their goals through timely activation and adoption of solutions. Your communication skills are exceptional, allowing you to effectively convey technical information to both technical and non-technical stakeholders. You are proactive in identifying potential challenges and are dedicated to providing world-class support to enhance the customer experience.

Desirable

Experience with cloud deployments and a solid understanding of data protection and recovery strategies are highly desirable. Familiarity with Rubrik's solutions or similar technologies will give you an edge in this role, as will any certifications related to customer success or technical support.

What you'll do

As a Senior Customer Success Engineer at Rubrik, you will be the key point of contact for customers, providing enterprise-level technical support through various channels including phone, web, email, and chat. You will ensure that customers receive timely assistance and that their issues are resolved efficiently. Your role will involve working closely with customers to understand their needs and help them maximize the value of Rubrik's solutions.

You will collaborate with cross-functional teams to facilitate the successful deployment of Rubrik's products, ensuring that customers achieve their desired outcomes. Your technical expertise will be crucial in diagnosing and solving complex issues, and you will be responsible for guiding customers through the activation and adoption process.

In addition to providing support, you will also contribute to the continuous improvement of customer success processes and practices. You will gather feedback from customers and share insights with the product and engineering teams to help enhance Rubrik's offerings. Your commitment to customer satisfaction will drive you to go above and beyond in delivering exceptional service.

What we offer

Rubrik offers a dynamic work environment where you can grow your skills and advance your career in customer success. You will be part of a team of seasoned experts dedicated to providing world-class support to customers. We value your contributions and encourage you to share your ideas for improving our processes and enhancing the customer experience.

We provide competitive compensation and benefits, along with opportunities for professional development. Join us in our mission to protect and manage data for organizations around the world, and help us ensure that our customers' data remains secure and accessible.

If you are passionate about customer success and have the technical expertise to back it up, we encourage you to apply and become a part of our team at Rubrik.