Customer Success Engineer • Mid-Level

Who you are

You have a strong background in customer support and technical assistance, ideally with experience in data management and security solutions. You excel at diagnosing and resolving complex issues, ensuring that customers receive timely and effective support. Your communication skills allow you to serve as a trusted advisor to customers, guiding them through the activation and adoption of SaaS products. You are committed to delivering a world-class post-purchase experience and understand the importance of customer satisfaction in a competitive landscape. You thrive in a collaborative environment, working closely with cross-functional teams to enhance the overall customer experience. You are adaptable and can manage multiple support channels, including phone, web, email, and chat.

What you'll do

As a Customer Success Engineer at Rubrik, you will be the key point of contact for customers, providing enterprise-level technical support across various channels. You will work to ensure timely activation and adoption of Rubrik's SaaS products, helping customers realize their value quickly. Your role will involve diagnosing and solving complex technical issues related to data protection and recovery strategies. You will collaborate with seasoned experts in the field, leveraging their knowledge to enhance your support capabilities. You will also engage with cross-functional teams to communicate customer feedback and drive improvements in product offerings. Your commitment to customer success will be evident as you work to maintain high levels of customer satisfaction and retention.

What we offer

Rubrik offers a dynamic work environment where you can grow your skills and advance your career in customer success and technical support. You will have the opportunity to work with cutting-edge technologies in data management and security, contributing to the backbone of our customers' data security strategies. We value your expertise and are committed to providing you with the resources and support you need to succeed in your role. Join us in making a significant impact on our customers' data protection efforts and be part of a team that is dedicated to excellence in customer service.