Customer Success Engineer • Senior

Who you are

You have a strong background in customer support and technical assistance, ideally with experience in data management and security. Your ability to swiftly diagnose and solve complex issues while maintaining a focus on customer experience sets you apart. You are a trusted advisor who can communicate effectively with customers and partners, ensuring they receive the best possible support. You thrive in a collaborative environment, working closely with cross-functional teams to deliver value to customers. Your commitment to customer success drives you to ensure timely activation and adoption of SaaS products. You understand the importance of data security and are dedicated to helping customers protect their data effectively.

Desirable

Experience with cloud deployments and a deep understanding of data protection and recovery strategies would be beneficial. Familiarity with Rubrik's solutions or similar technologies is a plus. You are proactive in seeking solutions and enjoy working in a fast-paced environment where you can make a significant impact on customer satisfaction.

What you'll do

As a Senior Customer Success Engineer at Rubrik, you will be the key point of contact for customers, providing enterprise-level technical support through various channels including phone, web, email, and chat. You will work to ensure that customers achieve their desired outcomes with Rubrik's products, guiding them through the initial setup and ongoing usage. Your role will involve diagnosing technical issues and collaborating with engineering teams to resolve them swiftly. You will also be responsible for educating customers on best practices and helping them maximize the value of their investments in Rubrik's solutions. Your expertise will contribute to the overall success of the Global Customer Support and Success Organization, ensuring that customers feel supported and valued.

What we offer

Rubrik offers a dynamic work environment where you can grow your skills and advance your career in customer success. You will have the opportunity to work with a team of seasoned experts who are dedicated to providing world-class support. We value your contributions and encourage you to bring your unique perspective to the team. Our commitment to customer success means that you will play a vital role in shaping the experiences of our customers. We believe in fostering a culture of collaboration and continuous improvement, where your ideas and feedback are welcomed and valued. Join us in making a difference in the world of data management and security.