Solutions Engineer • Mid-Level

Who you are

You have a strong background in customer success and technical implementation — you've worked closely with product and engineering teams to ensure a seamless onboarding experience for clients. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to bridge gaps and foster collaboration. You thrive in fast-paced environments and are excited about the opportunity to build processes from the ground up. You understand the importance of customer feedback and use it to drive improvements in the onboarding journey. You are adaptable and enjoy the challenge of scaling processes as the company grows. You are passionate about technology and how it can transform business operations, particularly in finance.

What you'll do

As the Founding Solutions Engineer at Sequence, you will be at the forefront of our customer onboarding journey. You will collaborate with the Product, GTM, and Engineering teams to develop and execute strategies that enhance the customer experience. Your role will involve creating a comprehensive onboarding playbook that addresses the unique needs of our clients, ensuring they can effectively utilize our AI-powered revenue platform. You will be responsible for building relationships with key external partners and guiding them through the implementation process. Your insights will help shape the product roadmap as you gather feedback from customers and identify areas for improvement. You will also play a crucial role in training and supporting customers, ensuring they have the resources they need to succeed. Your contributions will directly impact the growth and success of Sequence as we scale our operations.

What we offer

At Sequence, you will be part of a small, dynamic team where your contributions will have a significant impact. We offer a collaborative work environment that encourages innovation and ownership. You will have direct access to customers and the opportunity to shape the future of our onboarding processes. We believe in investing in our employees' growth and provide opportunities for professional development. Our culture is built on transparency and open communication, allowing you to voice your ideas and suggestions. We are committed to building a diverse and inclusive workplace where everyone feels valued and empowered to do their best work.