Support Engineer • Entry-Level

Who you are

You are a motivated individual eager to join Veeva Systems as a Product Support Engineer. You thrive in a collaborative environment and are excited about the opportunity to support customers and internal teams. Your ability to learn quickly and adapt to new challenges will be essential in this role. You possess strong problem-solving skills and are comfortable working with technical teams to diagnose and troubleshoot issues. You understand the importance of customer success and are committed to delivering high-quality support. You are eligible for employment in Poland and are ready to embrace the flexibility of a hybrid work environment.

What you'll do

As a Product Support Engineer, you will be responsible for providing exceptional support to our customers and internal stakeholders, including Consulting and Sales Engineering teams. You will work closely with the Development and QA teams to diagnose, troubleshoot, and resolve complex issues that arise within our products. Your role will involve understanding customer needs and ensuring that their concerns are addressed promptly and effectively. You will also have the opportunity to contribute to the continuous improvement of our support processes and tools. This position may include optional on-call responsibilities for weekend coverage, allowing you to further engage with our customer base and enhance your skills.

What we offer

At Veeva Systems, we are committed to fostering a positive work environment that supports both employee success and customer satisfaction. As a Work Anywhere company, we provide the flexibility to work from home or in the office, allowing you to thrive in your ideal environment. You will be part of a mission-driven organization that is transforming the life sciences industry and making a positive impact on customers and communities. Join us in our journey to help life sciences companies bring therapies to patients faster, and be part of a team that values integrity, speed, and collaboration.