About Skydio
Autonomous drones for safer, smarter operations
Key Highlights
- Valuation exceeds $2B following 2023 funding round
- Over $741M raised from top investors like Andreessen Horowitz
- Developed the X10 drone for first responders and military
- Headquartered in San Mateo, CA with 501-1000 employees
Skydio, headquartered in San Mateo, CA, is a leader in autonomous drone technology, specializing in applications for inspection, search and rescue, and national security. With over $741 million in funding from investors like Andreessen Horowitz and Levitate Capital, Skydio's valuation has surpassed ...
🎁 Benefits
Skydio offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
Skydio fosters a culture of innovation and engineering excellence, focusing on R&D to push the boundaries of autonomous flight technology. The company...
Overview
Skydio is hiring a Customer Success Manager to lead implementation and drive customer retention in the commercial sector. You'll work closely with technical teams to ensure customer success. This role requires a strong sense of ownership and collaboration.
Job Description
Who you are
You have a deep sense of ownership and are motivated to lead all aspects of customer implementation, usage, retention, and expansion in utility and emerging industries. Your experience in customer success roles has equipped you with the skills to bridge the gap between customers and technical teams effectively. You thrive in environments where you can drive value to customers through seamless onboarding and support.
You understand the importance of building scalable processes for customer onboarding and post-sales success. Your ability to track and manage customer interactions ensures that you can provide world-class service and support. You are passionate about empowering a diverse audience of drone users and are excited about the future of autonomous flight technology.
What you'll do
In this role, you will lead the implementation process for new customers, ensuring they are set up for success from the start. You will work closely with the Customer Success team to drive value and support customers throughout their journey with Skydio. Your responsibilities will include collaborating with Product, Engineering, and Sales teams to deliver industry-leading autonomous solutions that meet customer needs.
You will track customer usage and retention metrics, identifying opportunities for expansion and improvement. Your role will involve providing technical expertise and support to customers, ensuring they fully understand and utilize Skydio's products. You will also be responsible for developing and refining processes that enhance customer satisfaction and success.
What we offer
At Skydio, you will be part of a rapidly growing team of UAS professionals dedicated to customer success. We offer a collaborative work environment where your contributions will directly impact our customers and the future of drone technology. You will have the opportunity to work with cutting-edge technology and be part of a mission-driven team that values customer obsession and operational excellence.
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