Technical Account Manager • Mid-Level

Who you are

You are a high-energy, entrepreneurial individual with a passion for technology and customer success. You thrive in a dynamic environment and have a knack for identifying and engaging new customers. Your ability to animate existing partnerships and set up repeatable go-to-market motions is key to your success in this role. You understand the importance of building trust and confidence with clients, ensuring they feel supported throughout their journey with PDF Tools.

You possess excellent communication skills and can articulate complex technical concepts to a diverse audience. Your experience in managing accounts and driving customer satisfaction makes you a valuable asset to our team. You are motivated by results and enjoy the challenge of closing new business opportunities.

What you'll do

In this role, you will be responsible for managing the Swiss and Austrian markets, identifying and engaging new customers directly and through partners or resellers. You will animate existing partners, ensuring they are equipped to promote our solutions effectively. Your focus will be on setting up repeatable go-to-market motions that drive growth and customer satisfaction. You will be the face of PDF Tools in these regions, representing our brand and values while fostering strong relationships with clients.

You will collaborate closely with cross-functional teams, including product, engineering, and marketing, to ensure that customer feedback is integrated into our offerings. Your role will involve regular communication with clients to understand their needs and challenges, allowing you to provide tailored solutions that empower their business processes. You will also track and report on key performance metrics to measure the success of your initiatives and adjust strategies as needed.

What we offer

We offer a supportive and inclusive work environment where you can thrive and grow your career. You will be part of a team that values problem-solving and continuous improvement. Our culture encourages ownership and focuses on what matters most to our customers. Join us on our mission to empower people and businesses to share documents with trust and confidence.