About SolarWinds
Empowering IT professionals with powerful management tools
Key Highlights
- Over 300,000 customers including NASA and the U.S. Department of Defense
- Publicly traded since 2018 with a strong market presence
- Headquartered in Austin, Texas with a global workforce
- Raised over $1.5 billion in funding to date
SolarWinds Inc. is a leading provider of IT management software, headquartered in Austin, Texas. The company offers a range of products including network performance monitoring, systems management, and IT security solutions, serving over 300,000 customers worldwide, including major organizations lik...
🎁 Benefits
Employees enjoy competitive salaries, stock options, generous PTO policies, remote work flexibility, and comprehensive health benefits....
🌟 Culture
SolarWinds fosters a culture focused on customer success and product excellence, with a strong emphasis on engineering and innovation in IT management...
Customer Success • Mid-Level
Overview
SolarWinds is hiring a Customer Renewals Sales Specialist to manage subscription renewals and build strong customer relationships. You'll communicate product value and track renewal pipelines in Manila.
Job Description
Who you are
You thrive in a collaborative environment where you can build strong relationships with customers. You are empathetic and accountable, ready to address customer needs and concerns impacting renewal decisions. You believe in the power of teamwork and are committed to creating lasting growth for yourself and others. You are detail-oriented and organized, capable of managing a high volume of subscription renewals through calls and emails.
What you'll do
In this role, you will manage a high volume of subscription renewals, ensuring that opportunities are followed up and closed before expiration. You will present and explain renewal quotes, creating customized pricing proposals when needed. Your ability to communicate the value of our products will be crucial in suggesting appropriate growth solutions to customers. You will track and manage your renewal pipeline, maintaining accurate customer records and tracking progress in our CRM system. Additionally, you will share insights and feedback from customers with internal teams to help improve products and services.
What we offer
At SolarWinds, we offer a people-first culture where your contributions are valued. You will have the opportunity to work in an innovative environment that encourages personal and professional growth. We believe in hiring based on attitude, competency, and commitment, and we are dedicated to helping you advance your career with our world-class solutions.
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