About SolarWinds
Empowering IT professionals with powerful management tools
Key Highlights
- Over 300,000 customers including NASA and the U.S. Department of Defense
- Publicly traded since 2018 with a strong market presence
- Headquartered in Austin, Texas with a global workforce
- Raised over $1.5 billion in funding to date
SolarWinds Inc. is a leading provider of IT management software, headquartered in Austin, Texas. The company offers a range of products including network performance monitoring, systems management, and IT security solutions, serving over 300,000 customers worldwide, including major organizations lik...
🎁 Benefits
Employees enjoy competitive salaries, stock options, generous PTO policies, remote work flexibility, and comprehensive health benefits....
🌟 Culture
SolarWinds fosters a culture focused on customer success and product excellence, with a strong emphasis on engineering and innovation in IT management...
Customer Success • Mid-Level
Overview
SolarWinds is hiring a Customer Renewals Sales Specialist to manage subscription renewals and build strong customer relationships. This role requires excellent communication skills and a collaborative mindset.
Job Description
Who you are
You thrive in a collaborative environment where your ability to build relationships is key. You understand the importance of customer satisfaction and are ready to address any concerns that may impact renewal decisions. Your empathetic nature allows you to connect with customers and understand their needs, ensuring they feel valued and heard. You are accountable and ready to take on challenges, believing that teamwork leads to greater success. You are committed to personal and professional growth, eager to advance in your career while contributing to the success of others.
What you'll do
In this role, you will manage a high volume of subscription renewals through calls and emails, ensuring that customers are informed and satisfied with their renewal options. You will present and explain renewal quotes, creating customized pricing proposals when necessary. Your goal will be to drive 3-year paid annual contracts as the default contract length, effectively communicating the value of our products and suggesting appropriate growth solutions. You will track and manage your renewal pipeline, ensuring that opportunities are followed up and closed before expiration. Maintaining accurate customer records and tracking progress in our CRM system will be essential to your success. Additionally, you will share insights and feedback from customers with internal teams to help improve products and services.
What we offer
At SolarWinds, we offer a people-first culture where your contributions are recognized and valued. You will have the opportunity to work in a fast-paced environment alongside a team that is dedicated to helping customers succeed. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to grow and excel in their roles.
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