About SolarWinds
Empowering IT professionals with powerful management tools
Key Highlights
- Over 300,000 customers including NASA and the U.S. Department of Defense
- Publicly traded since 2018 with a strong market presence
- Headquartered in Austin, Texas with a global workforce
- Raised over $1.5 billion in funding to date
SolarWinds Inc. is a leading provider of IT management software, headquartered in Austin, Texas. The company offers a range of products including network performance monitoring, systems management, and IT security solutions, serving over 300,000 customers worldwide, including major organizations lik...
🎁 Benefits
Employees enjoy competitive salaries, stock options, generous PTO policies, remote work flexibility, and comprehensive health benefits....
🌟 Culture
SolarWinds fosters a culture focused on customer success and product excellence, with a strong emphasis on engineering and innovation in IT management...
Customer Success • Mid-Level
Overview
SolarWinds is hiring a Customer Renewals Sales Specialist to manage subscription renewals and build strong customer relationships. You'll communicate product value and track renewal pipelines in Manila.
Job Description
Who you are
You thrive in a collaborative environment where your ability to build relationships is key. You understand the importance of customer satisfaction and are ready to address concerns that may impact renewal decisions. Your empathetic nature allows you to connect with customers and understand their needs, ensuring they feel valued and supported throughout the renewal process.
You are accountable and take ownership of your responsibilities, managing a high volume of subscription renewals effectively. Your proactive approach helps you track and manage your renewal pipeline, ensuring opportunities are followed up and closed before expiration. You are comfortable using CRM systems to maintain accurate customer records and track your progress.
What you'll do
In this role, you will manage a high volume of subscription renewals through calls and emails, ensuring that customers are informed and satisfied with their renewal options. You will build strong relationships with customers by understanding their needs and addressing any concerns that may impact their renewal decisions. Presenting and explaining renewal quotes will be a key part of your responsibilities, including creating customized pricing proposals when needed.
You will drive the default contract length to be 3-year paid annual contracts, communicating the value of our products and suggesting appropriate growth solutions. Your insights and feedback from customers will be shared with internal teams to help improve products and services, contributing to the overall success of SolarWinds.
What we offer
At SolarWinds, we are committed to enriching the lives of our employees and customers. We offer a supportive work environment where you can grow your career alongside a talented team. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. We believe in hiring based on attitude, competency, and commitment, and we encourage you to apply even if your experience doesn't match every requirement.
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