About SolarWinds
Empowering IT professionals with powerful management tools
Key Highlights
- Over 300,000 customers including NASA and the U.S. Department of Defense
- Publicly traded since 2018 with a strong market presence
- Headquartered in Austin, Texas with a global workforce
- Raised over $1.5 billion in funding to date
SolarWinds Inc. is a leading provider of IT management software, headquartered in Austin, Texas. The company offers a range of products including network performance monitoring, systems management, and IT security solutions, serving over 300,000 customers worldwide, including major organizations lik...
🎁 Benefits
Employees enjoy competitive salaries, stock options, generous PTO policies, remote work flexibility, and comprehensive health benefits....
🌟 Culture
SolarWinds fosters a culture focused on customer success and product excellence, with a strong emphasis on engineering and innovation in IT management...
Customer Success • Mid-Level
SolarWinds • Manila - On-Site
Overview
SolarWinds is hiring a Customer Renewals Sales Specialist to manage subscription renewals and build strong customer relationships. You'll communicate product value and track renewal pipelines. This role requires a collaborative mindset and a focus on customer needs.
Job Description
Who you are
You thrive in a collaborative environment and understand the importance of building strong relationships with customers. You are empathetic and ready to address customer concerns that impact renewal decisions. You believe in the power of teamwork and are committed to creating lasting growth for both yourself and others. You are accountable and ready to take on challenges in a fast-paced setting, ensuring that you meet the needs of customers effectively.
You have experience managing high volumes of subscription renewals and are comfortable communicating with customers through calls and emails. You are skilled at presenting and explaining renewal quotes, including creating customized pricing proposals when necessary. You understand the value of the products you represent and can suggest appropriate growth solutions to customers based on their needs.
What you'll do
In this role, you will manage a high volume of subscription renewals, ensuring that opportunities are followed up and closed before expiration. You will build strong relationships with customers by understanding their needs and addressing any concerns that may impact their renewal decisions. You will present and explain renewal quotes, driving 3-year paid annual contracts as the default contract length. You will track and manage your renewal pipeline, maintaining accurate customer records and tracking progress in our CRM system. Additionally, you will share insights and feedback from customers with internal teams to help improve products and services.
What we offer
At SolarWinds, we offer a people-first culture where your contributions are valued. You will have the opportunity to work with an exceptional team dedicated to helping customers accelerate their business transformation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in hiring based on attitude, competency, and commitment. Join us and grow with a company that prioritizes the well-being of its employees and customers alike.
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