Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical account management or customer success, ideally within the software development or technology sector. Your experience includes working with clients to understand their needs and providing tailored solutions that enhance their use of technology. You possess excellent communication skills, allowing you to convey complex technical concepts in an accessible manner. You are passionate about improving developer experiences and have a keen interest in code quality and security. You thrive in collaborative environments and enjoy working with cross-functional teams to drive customer satisfaction. You are proactive in identifying opportunities for improvement and are committed to helping clients achieve their goals.

What you'll do

As a Technical Account Manager at SonarSource, you will be the primary point of contact for your assigned clients, ensuring they receive the highest level of service and support. You will work closely with clients to understand their unique challenges and provide expert guidance on how to leverage Sonar's solutions effectively. Your role will involve conducting regular check-ins, providing training sessions, and sharing best practices to help clients maximize their investment in Sonar's products. You will collaborate with internal teams to relay customer feedback and contribute to product improvements. Additionally, you will help clients navigate technical issues and ensure they have access to the resources they need to succeed. Your efforts will directly impact customer retention and satisfaction, making you a key player in SonarSource's mission to enhance code quality and security.

What we offer

At SonarSource, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse range of clients and technologies, contributing to meaningful projects that make a difference in the software development community. We believe in fostering a culture of continuous improvement and encourage you to bring your ideas to the table. Join us in our mission to supercharge developers and improve the quality of code worldwide.