Account Manager • Mid-Level

Who you are

You have a proven track record in account management, particularly with small to medium-sized businesses (SMBs) — your experience has equipped you with the skills to build and maintain strong relationships with clients, ensuring their needs are met and expectations managed. You thrive in a customer-centric environment, always aiming to deliver impeccable service and support. Your ability to communicate effectively allows you to gather and champion customer feedback, influencing internal teams to enhance service offerings.

You are adept at developing engagement strategies that foster growth and self-support among SMB organizations — your strategic mindset enables you to identify opportunities for continuous improvement and innovation in customer interactions. You understand the importance of onboarding and ongoing account management, ensuring that clients feel valued and supported throughout their journey with the company.

What you'll do

As the Starlink Enterprise Account Lead, you will act as the primary point of contact for a portfolio of SMB customers and resellers — your role will involve managing the interface from contract signature through to successful activation, ensuring all contract terms are fulfilled. You will develop and implement a one-to-many strategy that allows you to efficiently manage multiple accounts while providing personalized service. Your responsibilities will include onboarding new clients, maintaining ongoing account management, and driving long-term retention and growth of relationships and revenue.

You will build strong relationships with clients to identify their requirements and manage their expectations effectively — your role will require you to collect and communicate customer feedback internally, championing their needs to influence programmatic and technical developments. You will work closely with various teams to ensure that the services provided meet the evolving needs of your clients, ultimately contributing to their success and satisfaction with Starlink.

What we offer

At SpaceX, you will be part of a mission-driven organization focused on revolutionizing internet access through our Starlink satellite constellation. We offer a dynamic work environment where you can make a significant impact on customer experiences and business growth. Join us in our journey to connect enterprises with cutting-edge technology and help shape the future of connectivity.