About SpaceX
Revolutionizing space travel for humanity's future
Key Highlights
- Founded in 2002 by Elon Musk
- Headquartered in Hawthorne, California
- Developed Falcon 9 and Falcon Heavy rockets
- Raised over $7 billion with a valuation of $137 billion
SpaceX, founded in 2002 by Elon Musk, is a leading aerospace manufacturer and space transportation company headquartered in Hawthorne, California. The company has developed the Falcon 9 and Falcon Heavy rockets, as well as the Dragon spacecraft, which delivers cargo to the International Space Statio...
🎁 Benefits
Employees at SpaceX enjoy competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. The company also supports pro...
🌟 Culture
SpaceX fosters a culture of innovation and engineering excellence, encouraging employees to tackle ambitious projects and push the boundaries of space...
Overview
SpaceX is hiring a Customer Success Account Lead for their Starlink team to manage SMB customer relationships and ensure successful activation. You'll focus on delivering exceptional customer service and developing engagement strategies. This role requires strong relationship-building skills and a passion for customer satisfaction.
Job Description
Who you are
You have a proven track record in customer success or account management, particularly with small to medium-sized businesses. Your ability to build and maintain strong relationships is complemented by your passion for delivering exceptional customer service. You thrive in a fast-paced environment and are adept at managing multiple accounts simultaneously, ensuring that each customer feels valued and supported.
You possess excellent communication skills, allowing you to effectively convey customer feedback to internal teams and advocate for their needs. Your strategic mindset enables you to develop engagement strategies that foster long-term relationships and drive customer growth. You are a self-starter who takes initiative and is motivated by the success of your customers.
What you'll do
As the primary point of contact for a portfolio of SMB customers and resellers, you will manage the entire customer lifecycle from contract signature through successful activation. Your responsibilities will include onboarding new customers, providing ongoing account management, and ensuring long-term retention and growth of the relationship. You will develop engagement strategies tailored to SMB organizations, enabling them to maximize their use of Starlink services.
You will actively collect and communicate customer feedback to influence product development and improve service offerings. Building strong relationships with your customers will be key to identifying their requirements and managing their expectations effectively. You will work closely with internal teams to ensure that all contract terms are fulfilled and that customers receive the highest level of service.
What we offer
At SpaceX, you will be part of a mission-driven company that is revolutionizing satellite internet access. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a significant impact on how businesses connect and thrive in the digital age.
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