About Splend
Empowering drivers with accessible vehicle solutions
Key Highlights
- Over 10,000 vehicles in the fleet for ride-sharing drivers
- $123.2 million raised in funding to date
- Headquartered in Sydney, NSW with 101-200 employees
- Expanding into food and parcel delivery services
Splend is a leading car supplier and support service for on-demand drivers, headquartered in Sydney, NSW. With over 10,000 vehicles in its fleet, Splend enables individuals to drive for ride-sharing platforms like Uber without needing to own a car. The company has raised $123.2 million in funding an...
🎁 Benefits
Employees enjoy private health insurance, performance-based bonuses, and 25 days of annual leave, plus an extra day off for their birthday. Splend als...
🌟 Culture
Splend fosters a culture of innovation and adaptability, having successfully transitioned from ride-sharing to other gig economy opportunities. The co...
Overview
Splend is hiring an Operations Coordinator to enhance customer relationships and manage day-to-day hub operations. You'll ensure a seamless customer experience post-sale. This position is ideal for those looking to start their career in operations.
Job Description
Who you are
You are an organized and detail-oriented individual who thrives in a customer-facing role. You have a passion for enhancing customer relationships and ensuring smooth operations. Your problem-solving skills enable you to address customer inquiries effectively and align solutions with business objectives. You are eager to contribute to a mission-driven company focused on green mobility and vehicle ownership.
You possess strong communication skills, allowing you to interact effectively with customers and team members. You are adaptable and can handle various tasks, from managing fleet operations to facilitating vehicle exchanges and returns. You are committed to providing exceptional customer service and ensuring a positive experience for all customers.
What you'll do
As the Operations Coordinator at Splend, you will be the primary point of contact for customers after they have been onboarded. Your responsibilities will include managing day-to-day hub operations related to customer management, ensuring that all processes run smoothly. You will handle vehicle exchanges and returns, respond to customer inquiries, and work to solve problems efficiently. Your goal will be to enhance customer relationships and ensure a seamless experience across all touchpoints.
You will collaborate with various teams to align operational processes with business objectives, contributing to the overall success of the company. Your role will be crucial in maintaining high standards of customer service and operational efficiency. You will also play a part in supporting the company's mission to transition to green mobility by promoting electric vehicle usage.
What we offer
At Splend, you will be part of a dynamic team dedicated to changing the way people own and operate vehicles. You will have the opportunity to grow your career in operations while contributing to a meaningful mission. We offer a supportive work environment where your contributions are valued, and you can make a real impact on customer experiences and the transportation sector.
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