Site Reliability Engineer • Mid-Level

Who you are

You have a strong background in site reliability engineering, with experience in maintaining and improving the reliability and performance of complex systems. Your technical skills include proficiency in AWS and Docker, and you are comfortable working in a Linux environment. You understand the importance of client confidentiality and are committed to implementing effective monitoring and measurement strategies to ensure system reliability.

You are a proactive communicator who collaborates effectively with cross-functional teams. You enjoy sharing insights and trends from the industry, contributing to a culture of continuous learning and improvement. Your experience includes participating in on-call duties and serving as an escalation contact for service incidents, demonstrating your ability to handle high-pressure situations with composure.

You have a knack for process development through automation, which allows you to streamline operations and improve efficiency. Your passion for mental health aligns with Talkspace's mission, and you are excited about the opportunity to make a difference in people's lives through technology.

Desirable

Experience with monitoring tools and practices is a plus, as is familiarity with incident management processes. You may also have experience in developing documentation that supports effective teamwork and system reliability.

What you'll do

As a Site Reliability Engineer at Talkspace, you will be responsible for ensuring the reliability, availability, and performance of our behavioral health platform. You will leverage your technical skills to build and evolve systems that prioritize client confidentiality. Your role will involve maintaining live services by implementing effective monitoring and measurement strategies, ensuring that our platform operates smoothly and efficiently.

You will actively participate in on-call duties, serving as an escalation contact for service incidents. This will require you to be well-versed in incident management processes and able to respond quickly to any issues that arise. Your contributions will help shape the processes and documentation that support effective teamwork and system reliability.

You will stay informed of industry trends and share valuable insights with the team, contributing to a culture of continuous learning and improvement. Your collaboration with cross-functional teams will be essential in developing efficient processes that enhance our platform's reliability and performance.

What we offer

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace. We offer a hybrid work environment that allows you to balance your professional and personal life while making a meaningful impact in mental health. You will have the opportunity to work with a passionate team dedicated to delivering quality mental healthcare to over two million people.

We encourage you to apply even if your experience doesn't match every requirement. Your unique perspective and skills could be the perfect fit for our team. Join us in our mission to make therapy accessible to everyone, and help us continue to innovate in the mental health space.