Customer Operations • Mid-Level

Who you are

You have a strong background in customer-facing roles, ideally with experience in technical support or customer success. You thrive in environments where you can solve real-world challenges and enjoy working directly with clients to ensure their success. Your ability to communicate complex technical concepts in an accessible way sets you apart, and you are passionate about building relationships that foster collaboration and innovation. You are not just looking for a job; you want to be a culture creator and contribute to a diverse and inclusive workplace.

You are comfortable working with software development teams and have a good understanding of software engineering principles. While you may not be a traditional engineer, you have the technical acumen to build SDKs and prototypes that enhance user experience. You are proactive in identifying areas for improvement and are eager to contribute to product development based on customer feedback. Your adaptability and willingness to learn new technologies will help you excel in this role.

What you'll do

In this role, you will spend a significant portion of your time working directly with customers, helping them integrate Tavus into their systems and ensuring they can leverage the platform effectively. You will troubleshoot issues, provide hands-on support, and guide clients through the adoption process. Your insights from customer interactions will be invaluable in shaping product enhancements and ensuring that the Tavus platform meets user needs.

You will also collaborate closely with the engineering team to develop new features and improve existing functionalities. This involves building SDKs and prototypes that make Tavus more intuitive and powerful. Your role as a bridge between customers and engineers will be crucial in translating customer feedback into actionable product improvements. You will be part of a team that is dedicated to making machines more human and enhancing the user experience through innovative solutions.

What we offer

At Tavus, you will be part of a pioneering research lab that is shaping the future of human-computer interaction. We offer a collaborative and inclusive work environment where diversity is celebrated. You will have the opportunity to work on cutting-edge technology that has the potential to transform industries and improve lives. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in our mission to create AI Humans that connect, understand, and act with empathy at scale.