Team Lead • Lead

Who you are

You have a strong background in retail management and a passion for delivering exceptional customer experiences. You understand the importance of team dynamics and are skilled in fostering a culture of communication and collaboration. Your leadership style is supportive, and you excel in recruiting and retaining top talent. You are committed to creating a positive service environment that reflects the company's values and enhances customer satisfaction.

You are knowledgeable about omni-channel retailing and can implement processes that improve customer service. You have experience in managing store operations, including product flow and visual merchandising. You are detail-oriented and ensure compliance with stock-to-sales processes and presentation standards. Your ability to connect with customers and create genuine interactions sets you apart as a brand ambassador.

Desirable

Experience in the western retail industry or a similar environment is a plus. Familiarity with performance appraisal systems and goal-setting processes will help you thrive in this role.

What you'll do

As a Team Lead at Tecovas, you will support the Store Manager in various operational aspects, including recruiting, hiring, and training team members. You will play a crucial role in developing a succession strategy to ensure a strong talent pipeline. Your leadership will foster a culture of teamwork and communication, balancing operational, visual, and customer priorities effectively.

You will cultivate an environment that prioritizes genuine customer connections, demonstrating extraordinary service and acting as a brand ambassador. Your role will involve facilitating a positive service environment and energizing your team to deliver exceptional customer experiences. You will implement omni-channel processes and utilize tools to enhance customer service.

In addition to leadership responsibilities, you will uphold stock-to-sales processes and presentation standards, ensuring that product placement is effective and compliant with company policies. You will maintain an organized store structure and floor plan, optimizing fixture usage to enhance the shopping experience.

What we offer

At Tecovas, we value our employees and strive to create a supportive work environment. You will have the opportunity to work with a passionate team dedicated to providing an incredible customer experience. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering growth and development within our team. Join us in creating a compelling in-store experience for our customers.