Team Lead • Lead

Who you are

You have a strong background in retail management and a passion for delivering exceptional customer experiences. You understand the importance of team dynamics and are skilled in fostering a culture of communication and collaboration. Your leadership style encourages team development and retention of top talent, ensuring that everyone feels valued and motivated. You are adept at managing store operations, including product flow and visual merchandising, to create an inviting shopping atmosphere. You possess a keen understanding of customer service principles and are committed to acting as a brand ambassador for Tecovas. You thrive in a fast-paced environment and are capable of balancing multiple priorities while maintaining a focus on customer satisfaction.

What you'll do

As a Team Lead at Tecovas, you will support the Store Manager in various aspects of store operations, including recruiting, hiring, and training new team members. You will play a crucial role in developing a succession strategy to ensure a strong pipeline of talent within the store. Your responsibilities will include conducting performance appraisals and setting goals for your direct reports, fostering a culture of accountability and growth. You will cultivate an environment of genuine customer connection, demonstrating extraordinary service and embodying the company values. You will implement processes that enhance the customer experience in an omni-channel business model, ensuring that customers receive consistent service across all platforms. Additionally, you will uphold stock-to-sales processes and presentation standards, managing product placement to optimize sales and customer engagement. Your role will also involve maintaining an effective store structure and floor plan, ensuring compliance with shipments and restocks to keep the store well-stocked and visually appealing.

What we offer

At Tecovas, we value our employees and strive to create a supportive work environment. You will have the opportunity to work with a passionate team dedicated to providing the best customer experience possible. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual. Join us in creating a memorable shopping experience for our customers and be part of a company that values teamwork and excellence.