Customer Support • Entry-Level

Who you are

You are someone who is eager to start your career in customer support, particularly in the automotive retail industry. You possess strong communication skills and a passion for helping customers resolve their issues effectively. You are adaptable and willing to learn about the innovative technologies that Tekion employs to transform the automotive retail landscape. You understand the importance of customer engagement and are committed to providing a seamless experience for users of the Automotive Retail Cloud.

What you'll do

As a Customer Support Engineer I at Tekion, you will be the first point of contact for customers seeking assistance with our cloud-native automotive platform. You will engage with customers to understand their issues and provide timely resolutions, ensuring a high level of customer satisfaction. You will work closely with other teams to escalate complex issues and contribute to the continuous improvement of our support processes. Your role will involve learning about the various features of the Automotive Retail Cloud and how they benefit our customers, allowing you to provide informed support. You will also participate in training sessions to enhance your knowledge and skills in customer support and the automotive industry.

What we offer

At Tekion, you will be part of a dynamic team that is dedicated to positively disrupting the automotive retail industry. We offer a collaborative work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities to help you succeed in your role. Our company culture emphasizes innovation and teamwork, and we encourage you to share your ideas and contribute to our mission of transforming the automotive retail experience. We believe in recognizing and rewarding hard work, and you will have the chance to make a meaningful impact in your role.