About Tide
Empowering SMEs with tailored financial solutions
Key Highlights
- Over 1 million customers globally, 650,000 in the UK
- $410 million raised in funding to date
- Headquartered in the City of London, UK
- Offers a range of accountancy tools alongside business accounts
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
🎁 Benefits
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
🌟 Culture
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Overview
Tide is hiring a Member Support Agent - French to assist businesses in France with their banking needs. You'll provide around-the-clock support and help solve customer problems. This role requires strong communication skills and a passion for customer service.
Job Description
Who you are
You are someone who enjoys talking to people and has an empathetic nature. You have a passion for solving customer problems and are eager to help businesses succeed. Your ability to communicate effectively in French is essential, as you will be assisting French-speaking clients. You thrive in a fast-paced environment and are committed to delivering excellent customer service. You understand the importance of being available to support customers around the clock, every day of the year. You are adaptable and can handle various customer inquiries with ease. You are excited about the opportunity to contribute to Tide's mission of saving businesses time and money.
What you'll do
In this role, you will be responsible for providing exceptional support to Tide's members in France. You will assist customers with their inquiries regarding business accounts and related banking services. Your role will involve troubleshooting issues, answering questions, and providing guidance on using Tide's administrative solutions. You will play a key part in helping Tide expand its presence in the French market by ensuring that customers receive timely and effective support. You will collaborate with other team members to continuously improve the customer experience and contribute to the overall success of the company. Your efforts will directly impact the satisfaction and success of our clients, making you an integral part of the Tide team.
What we offer
Tide offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a diverse team that values collaboration and innovation. We provide comprehensive training to ensure you are well-equipped to assist our customers effectively. Additionally, you will have access to various resources and tools to help you succeed in your role. We believe in recognizing and rewarding hard work, and you will have opportunities for professional development and career advancement within the company. Join us in transforming the small business banking market and making a positive impact on our members' lives.
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