About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring a Customer Operations Coordinator for their Merchant Expert Team to manage merchant relationships and resolve escalations. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You are a highly motivated and detail-oriented individual with a passion for customer service. You thrive on solving challenges and have a knack for anticipating issues before they arise. Your ability to communicate with clarity and negotiate effectively sets you apart. You take pride in exceeding merchant expectations and are comfortable handling high-impact situations, including escalations from account managers. You understand the importance of building strong partnerships and driving retention through strategic outreach.
You have experience in customer service or a related field, where you've demonstrated your ability to manage complex issues and drive satisfaction. Your proactive approach to account management means you take ownership of processes and ensure that all necessary legal and financial documentation is collected and verified. You are a team player who collaborates cross-functionally to resolve merchant and process issues effectively.
What you'll do
In this role, you will act as the point of contact for merchant escalations from account managers, taking full ownership of the situation. You will investigate root causes and resolve complex issues effectively, ensuring that merchants receive the support they need. Your responsibilities will include initiating contact with new and previous restaurant owners during ownership changes, explaining the process, and setting correct expectations regarding timelines and communication.
You will collaborate with Central and Operations teams to drive satisfaction and resolve any merchant-related issues. Your proactive account management will involve overseeing the end-to-end process for restaurant change of ownerships, ensuring that all necessary steps are followed and that merchants feel supported throughout the transition. You will also be expected to handle both outbound and, in some cases, inbound calls to resolve issues, demonstrating your commitment to exceptional customer service.
What we offer
At Uber, we value our employees and strive to create a supportive work environment. You will have the opportunity to work in a dynamic team that is dedicated to enhancing merchant relationships and driving satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate. Join us in making a difference in the world of food delivery and customer service.
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