Account Manager • Senior

Who you are

You have a proven track record in account management, particularly with large enterprise clients — you've successfully navigated complex negotiations and built strong relationships with senior executives. Your resourceful and resilient mindset allows you to thrive in fast-changing environments, balancing partner needs with organizational goals. You are detail-oriented and organized, ensuring that both the big picture and the finer details are addressed in your work. Your analytical skills enable you to develop business models that drive growth and enhance customer satisfaction.

You possess excellent communication skills, allowing you to clearly articulate the value of products and services to partners. You are adept at collaborating with cross-functional teams, ensuring that the voice of the customer is represented in internal processes. Your creativity helps you differentiate offerings and secure marketing investments from partners. You are comfortable handling difficult conversations and navigating internal roadblocks to achieve successful outcomes.

What you'll do

In this role, you will lead day-to-day interactions with senior executives and key decision-makers within partner organizations, ensuring that their needs are met while aligning with Uber's platform goals. You will spearhead key project workstreams aimed at driving growth for your merchant partners at scale. Your responsibilities will include increasing product adoption and securing marketing investments by effectively communicating the value of Uber's offerings. You will also be responsible for developing business models that demonstrate measurable impact on revenue and customer experience.

You will collaborate closely with cross-functional teams, acting as the voice of the customer and ensuring that their feedback is integrated into product and operational priorities. Your ability to manage both strategic initiatives and operational details will be crucial in this role. You will navigate negotiations and difficult partner conversations, ensuring that Uber's interests are represented while fostering strong partnerships. Your analytical skills will be key in developing insights that drive decision-making and enhance merchant satisfaction.

What we offer

Uber provides a dynamic work environment where you can make a real impact on global partnerships. You will have the opportunity to work with some of the largest brands in the restaurant industry, shaping commercial strategies that drive growth and innovation. The role offers unparalleled exposure to the complexities of managing enterprise accounts and the chance to influence product development based on partner feedback. Uber encourages a culture of collaboration and values the contributions of each team member, providing opportunities for professional growth and development.