Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally with experience in the technology or cybersecurity sectors. You understand the importance of building long-lasting relationships with customers and have a knack for identifying their needs and challenges. Your commercial mindset allows you to spot opportunities for account expansion and elevate product adoption to new heights. You are passionate about helping others and enjoy solving problems creatively. You thrive in a collaborative environment and are eager to work closely with cross-functional teams to ensure customer satisfaction and success.

Desirable

Experience in cybersecurity or related fields is a plus, as is familiarity with customer lifecycle management strategies. You may have worked with various customer success tools and platforms, enabling you to track customer engagement and satisfaction effectively. A background in sales or business development can also be beneficial, as it complements your ability to identify growth opportunities within existing accounts.

What you'll do

In this role, you will be responsible for managing the customer lifecycle from onboarding to renewal. You will work closely with customers to understand their unique needs and challenges, ensuring they receive the maximum value from UpGuard's solutions. You will develop and implement strategies to enhance customer engagement and satisfaction, driving product adoption and usage. You will collaborate with the Success team to identify and address any issues that may arise during the customer journey, ensuring a seamless experience.

You will also play a key role in identifying opportunities for account expansion, working with customers to understand their evolving needs and how UpGuard can support them. This may involve conducting regular check-ins, gathering feedback, and presenting new features or solutions that align with their goals. You will be expected to track customer metrics and report on success outcomes, using data to inform your strategies and initiatives.

What we offer

At UpGuard, we are committed to creating a supportive and inclusive work environment. We value our employees and offer competitive compensation packages, including benefits that promote work-life balance. You will have the opportunity to work with a talented team dedicated to making a difference in the cybersecurity landscape. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives to drive innovation and success.