About Vanta
The AI platform for effortless trust management
Key Highlights
- Valuation of $4.15B after $150M Series C funding
- Over 1,000 employees dedicated to security compliance
- Headquartered in Civic Center, San Francisco, CA
- Helps startups achieve SOC 2 and ISO 27001 compliance
Vanta is a leading AI trust management platform headquartered in Civic Center, San Francisco, CA. The company specializes in helping startups streamline their security auditing processes, enabling them to achieve compliance with standards like SOC 2 and ISO 27001. With over 1,000 employees and a val...
🎁 Benefits
Vanta offers comprehensive medical, dental, and vision coverage for employees and their dependents, along with a competitive PTO policy. Employees enj...
🌟 Culture
Vanta's culture is centered around efficiency and innovation in security compliance. By focusing on startups, Vanta fosters a unique environment that ...
Overview
Vanta is hiring a Customer Success Manager to guide customers through their security and compliance journeys. You'll work closely with clients to ensure they achieve robust security outcomes. This role requires a customer-centric approach and expertise in Vanta's products.
Job Description
Who you are
You have a strong customer-centric approach and are passionate about helping clients succeed. Your ability to communicate effectively and build relationships will be key in guiding customers through their security and compliance journeys. You understand the importance of security in today's business landscape and are eager to help companies navigate their challenges. You may not have prior security experience, but your willingness to learn and adapt will make you a valuable asset to the team. You thrive in a collaborative environment and enjoy working with diverse teams to achieve common goals.
Desirable
Experience in customer success or account management is a plus, especially in a technology or SaaS environment. Familiarity with security compliance standards like SOC 2, HIPAA, and ISO 27001 would be beneficial, but not mandatory. A proactive mindset and the ability to handle multiple customer accounts effectively will set you apart in this role.
What you'll do
As a Customer Success Manager at Vanta, you will play a pivotal role in guiding customers through onboarding, implementation, and product adoption. You will work closely with clients across various industries, ensuring they derive maximum value from Vanta's specialized solutions. Your responsibilities will include monitoring customer health, addressing concerns, and facilitating communication between customers and internal teams. You will also contribute to the development of best practices for customer engagement and success, helping to shape the overall customer experience at Vanta.
What we offer
Vanta provides a supportive and inclusive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a talented team dedicated to helping businesses earn and prove trust. The role is hybrid, allowing you to work from the London office three days a week while enjoying flexibility on the remaining days. Vanta values its employees and is committed to providing a world-class customer experience, making this an exciting time to join the team.
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