Customer Success Specialist • Entry-Level

Who you are

You have a friendly and outgoing personality, which helps you connect with customers and provide exceptional support. With experience in front-line customer support and sales, you understand the importance of a customer-first approach and thrive in a fast-paced environment. You are comfortable with web-based applications and can manage multiple tasks while prioritizing workflows effectively. Your knack for listening to and empathizing with customers allows you to track down issues and provide solutions that enhance their experience.

Desirable

Experience with accounting software such as QuickBooks and Xero is a plus, as it will help you better assist customers who rely on these tools for their financial processes.

What you'll do

As a Customer Success Specialist at Veem, you will be responsible for providing exceptional customer support at all times. This includes responding to tickets, phone calls, and live chats, ensuring that every interaction leaves customers feeling valued and understood. You will track down and get to the root of any issues that arise for our customers, promoting a “customer first” environment that leads to a wow customer experience. You will become a domain expert on the Veem platform, enabling you to assist customers effectively and confidently.

What we offer

At Veem, we prioritize delivering an exceptional experience to our customers, and as a Customer Success Specialist, you will play a critical role in achieving this goal. You will work in a supportive environment that values your contributions and encourages your growth. We believe in empowering our employees to make a difference in the lives of our customers, and we are committed to providing the resources and training you need to succeed in your role.